Refund policy

We want you to love your TapRecords player. If something isn't right, we're here to help.

30-Day Returns

You have 30 days after receiving your order to request a return. To be eligible, your item must be in the same condition you received it: unused, with all magnets, vinyl disks and accessories included, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at taprecordsstoresupport@gmail.com with your order number and the reason for the return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility.

Damaged or Defective Items

Please inspect your order when it arrives. If your player doesn't light up or play, a vinyl disk magnet is damaged, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll make it right with a replacement or a refund at no extra cost to you.

Exceptions

Gift cards and items marked as final sale cannot be returned. Items that show signs of use, damage caused after delivery, or missing parts are not eligible for a refund.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval and you still haven't seen it, email us at taprecordsstoresupport@gmail.com.